Work has changed dramatically over the last few decades, according to a report in The Wall Street Journal — it’s become more time-consuming, less stable, and more flexible. In 1973, 6% of Americans said they worked excessive hours; in 2016, 26% said they worked more than 48 hours a week. Insurance coverage by employers has also dropped since 1973, although companies now provide more benefits to aid work-life balance, such as paid parental leave and remote work options. Businesses are spending less on employees, both in terms of compensation and capital investment, while investors get triple the payout from 30 years ago. This has all contributed to workers increasingly acting like free agents in the job market; while they have more control and flexibility, the “safety net that once came with full-time work has frayed.” • Have you been impacted by these changes?

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OK so you are going to networking meetings, you meet with people face-to-face, you email them when you get back to the office. You are marketing through all channels and you have a full understanding of all your customers, where they come from, which channels work best, which sales rep is the strongest, which customers are the most profitable and which ones are not.

